Customer Care Specialist: Empathetic Help & Quick Resolutions

Concentrix; Quezon City; Sur place; PHP 201 000 - 335 000; Plein temps

Résumé du poste

Concentrix is seeking a Bridgetowne Customer Care Specialist I Recruit Engage 2027 to interface with customers via inbound calls, outbound calls or Internet, delivering customer service and resolving routine problems. You will handle inquiries, maintain knowledge of client products, document interactions, and strive to meet KPIs while offering additional products.

Join a fast-paced team in Quezon City. The role requires good communication, reliability, and teamwork, with shift flexibility as

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Job requirements may vary by country and will not contravene any local laws

Responsabilités

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials or more senior staff

Connaissances

Customer service orientation

Effective communication

Attention to detail

Multi-tasking

Team collaboration

Patience

Adaptability

Shift flexibility

Computer literacy

Formation

High school diploma

Description du poste

Concentrix is seeking a Bridgetowne Customer Care Specialist I Recruit Engage 2027 to interface with customers via inbound calls, outbound calls or Internet, delivering customer service and resolving routine problems. You will handle inquiries, maintain knowledge of client products, document interactions, and strive to meet KPIs while offering additional products.

Join a fast-paced team in Quezon City. The role requires good communication, reliability, and teamwork, with shift flexibility as