Customer Support Advisor – Quick, Empathetic Helpdesk

Concentrix; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Concentrix Quezon City is seeking a Customer Service Advisor to interface with customers via inbound calls, outbound calls, and online channels, providing service and resolving routine problems per client requirements.

The role requires empathy, clear communication, attention to detail, and the ability to work in a fast-paced environment. Training is provided; shifts may rotate within a global technology and services organization.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation and PC knowledge
• Able to communicate clearly, both in writing and verbally
• Dependable with strong attention to detail
• Able to multitask and adapt to changing priorities
• Tolerance for repetitive, fast-paced work
• Team player and also able to work independently
• Patient and professional in all customer interactions
• Able to rotate shifts as needed

Responsibilities

• Interface with customers via inbound calls, outbound calls, or the Internet
• Clarify customer requirements and provide resolutions using available tools
• Greet customers in a courteous, friendly, and professional manner
• Maintain basic knowledge of client products and services
• Document and update accounts accurately in the system
• Participate in activities to improve customer satisfaction and business performance
• Offer additional products and/or services when appropriate
• Track and retrieve information in the call tracking database
• Respond to inquiries by referring to published materials or senior staff

Skills

Customer service

Communication

Computer literacy

multitasking

Education

High school diploma

Job description

Concentrix Quezon City is seeking a Customer Service Advisor to interface with customers via inbound calls, outbound calls, and online channels, providing service and resolving routine problems per client requirements.

The role requires empathy, clear communication, attention to detail, and the ability to work in a fast-paced environment. Training is provided; shifts may rotate within a global technology and services organization.