Customer Care Advocate for Service Excellence

Concentrix; Makati; On-site; PHP 260,000 - 420,000; Full time

Job summary

Concentrix Makati is seeking a dedicated Advisor I, Customer Service to interface with customers via inbound/outbound calls or through the Internet as required by the client. The role delivers customer service support and resolves routine problems related to the client's products or services.

You will ensure service levels meet KPIs, document interactions, and upsell suitable products while maintaining a courteous, empathetic approach in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; ability to adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; maintaining a pleasant and professional tone.
• Ability to rotate shifts, as needed.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, friendly manner per procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and document accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Attention to detail

Patience

Adaptability

Education

High school diploma

Tools

Call tracking database

PC navigation

Job description

Concentrix Makati is seeking a dedicated Advisor I, Customer Service to interface with customers via inbound/outbound calls or through the Internet as required by the client. The role delivers customer service support and resolves routine problems related to the client's products or services.

You will ensure service levels meet KPIs, document interactions, and upsell suitable products while maintaining a courteous, empathetic approach in a fast-paced environment.