Customer Support & Solutions Advisor

Concentrix; Makati; On-site; PHP 223,000 - 290,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor in Makati to handle inbound/outbound calls and online inquiries, resolving routine issues with courtesy and efficiency.

The role emphasizes meeting KPIs, accurate documentation, and proactive problem solving while delivering a positive customer experience. Training supports product knowledge and system use; candidates should be team players who can also work independently.

Qualifications

• High school diploma or equivalent preferred.
• Customer service orientation with empathy and courtesy.
• Strong written and spoken communication skills.
• Ability to navigate computer systems and use basic tools.
• Detail-oriented and dependable, with multi-tasking ability.

Responsibilities

• Handle inbound/outbound calls and online inquiries to resolve routine issues.
• Meet contractual KPIs and quality standards.
• Clarify needs, gather information, and offer appropriate solutions.
• Maintain knowledge of client products/services and document interactions.
• Provide excellent customer experience and upsell where appropriate.
• Rotate shifts as required.

Skills

Customer service

Written and verbal communication

Multitasking

Attention to detail

Teamwork and independence

Patience

Shift flexibility

Education

High school diploma

Tools

Call tracking database

PC navigation

Job description

Concentrix is seeking a Customer Service Advisor in Makati to handle inbound/outbound calls and online inquiries, resolving routine issues with courtesy and efficiency.

The role emphasizes meeting KPIs, accurate documentation, and proactive problem solving while delivering a positive customer experience. Training supports product knowledge and system use; candidates should be team players who can also work independently.