Customer Service Specialist – KPI-Driven Support

Concentrix; Makati; Sur place; PHP 223 000 - 357 000; Plein temps

Résumé du poste

Concentrix is seeking a Customer Service Advisor in Makati to handle inbound and outbound calls and online inquiries. You will resolve routine issues, maintain product knowledge, and uphold service standards while documenting interactions accurately.

This role emphasizes empathy, clear communication, and team collaboration in a dynamic environment. The position requires a high school diploma with 3–6 months of relevant experience, strong PC skills, and the ability to adapt to changing

Qualifications

• High school diploma or equivalent.
• 0–6 months of relevant experience preferred.
• Strong communication and computer navigation skills.
• Ability to work in a fast-paced environment.
• Flexible with shifts and able to work as part of a team.

Responsabilités

• Handle inbound/outbound calls or online inquiries to assist customers.
• Resolve routine problems and meet KPIs.
• Clarify needs and use resources to provide resolutions.
• Greet customers professionally and maintain empathy.
• Document all interactions accurately in the system.
• Offer additional products or services when appropriate.

Connaissances

Customer service

Communication

PC skills

Teamwork

Empathy

Formation

High school diploma

Outils

Call center software

Description du poste

Concentrix is seeking a Customer Service Advisor in Makati to handle inbound and outbound calls and online inquiries. You will resolve routine issues, maintain product knowledge, and uphold service standards while documenting interactions accurately.

This role emphasizes empathy, clear communication, and team collaboration in a dynamic environment. The position requires a high school diploma with 3–6 months of relevant experience, strong PC skills, and the ability to adapt to changing