Customer Service Advisor I: Inbound/Outbound Support

Concentrix; Makati; On-site; PHP 201,000 - 279,000; Full time

Job summary

Concentrix Makati in the Philippines is seeking an Advisor I, Customer Service to handle inbound/outbound calls and online inquiries, delivering solutions and support per client requirements. You will clarify needs, demonstrate empathy, and aim to resolve routine issues while maintaining accuracy and professionalism.

This role requires a high school diploma and 3–6 months of relevant experience; strong communication skills, patience, and the ability to multitask in a fast-paced team environment

Qualifications

• High school diploma or equivalent.
• 3–6 months of relevant experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Handle inbound and outbound calls in line with client requirements.
• Provide customer service support and resolve routine problems.
• Clarify customer needs and document interactions accurately.
• Demonstrate empathy, build rapport, and upsell where appropriate.
• Maintain basic knowledge of client products and services.

Skills

Customer service

Communication skills

Computer navigation

Attention to detail

Team player

Adaptability

Education

High school diploma

Job description

Concentrix Makati in the Philippines is seeking an Advisor I, Customer Service to handle inbound/outbound calls and online inquiries, delivering solutions and support per client requirements. You will clarify needs, demonstrate empathy, and aim to resolve routine issues while maintaining accuracy and professionalism.

This role requires a high school diploma and 3–6 months of relevant experience; strong communication skills, patience, and the ability to multitask in a fast-paced team environment