Customer Care & Support Specialist

Concentrix; Mandaluyong; On-site; PHP 357,000 - 580,000; Full time

Job summary

Concentrix Mandaluyong is hiring a Customer Service Advisor to support customers via inbound/outbound calls and online channels. You will resolve routine issues, document interactions, and uphold contract KPIs while delivering courteous, professional service.

The role requires a high school diploma and strong communication, with the ability to multitask in a fast-paced environment. Flexibility to rotate shifts is expected, with opportunities to grow in a global tech services company.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous and customer-focused with strong communication.
• Ability to use decision-support tools and resources.

Responsibilities

• Handle inbound and outbound calls and online inquiries.
• Clarify customer needs and provide resolutions in line with KPIs.
• Maintain accurate account notes and document interactions.
• Assist customers with product/service information and up-sell when appropriate.
• Rotate shifts as needed per location.

Skills

Customer service orientation

Excellent communication skills

PC skills

Empathy

Teamwork

Reliability

Education

High school diploma

Job description

Concentrix Mandaluyong is hiring a Customer Service Advisor to support customers via inbound/outbound calls and online channels. You will resolve routine issues, document interactions, and uphold contract KPIs while delivering courteous, professional service.

The role requires a high school diploma and strong communication, with the ability to multitask in a fast-paced environment. Flexibility to rotate shifts is expected, with opportunities to grow in a global tech services company.