Customer Support Specialist (Open For Entry Level)

J-K Network Services; Pasig; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Government-mandated benefits

HMO coverage

13th Month Pay

Leave credits

Joining bonus

Job summary

A leading IT company seeks a Customer Support Specialist to assist with customer inquiries during a graveyard schedule. The position is open to fresh graduates and undergraduates, with a base salary between Php18,000 and Php25,000. Responsibilities include processing orders, verifying accounts, and providing product information. Ideal candidates should possess strong communication skills and be willing to work onsite. This role offers government-mandated benefits and additional perks like HMO coverage.

Qualifications

• Customer service experience is an advantage.
• BPO experience is a plus.
• Willingness to work onsite during graveyard hours.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging.
• Assist with order processing and billing concerns.
• Verify customer identity and update records accurately.
• Provide information about products and account details.
• Ensure all documentation is accurate and complete.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Open to fresh graduates and undergraduates

Job description

Client Profile: One of the largest IT Company for over 49 years in the industry providing technology and electronics consultant.

Position: Customer Support Specialist (open for entry level)

Industry: IT Company

Location: Ortigas, Pasig City

Salary: Php18,000 – Php25,000

Schedule: Graveyard Schedule

Work Set up: Work on site

Benefits

• Government-mandated benefits
• HMO coverage
• 13th Month Pay
• Leave credits
• Joining bonus

Job Responsibilities

• Respond to customer inquiries via phone calls, email, and messaging platforms
• Assist customers with order processing, billing concerns, and service requests
• Verify customer identity and securely update account records
• Provide accurate information regarding products, services, and account details
• Ensure all documentation and system entries are clear, complete, and accurate

Job Requirements

• Open to fresh graduates and undergraduates
• At least 1 year of CSR experience is an advantage
• BPO experience is a plus
• Willing to work full onsite on a graveyard schedule
• Amenable to start immediately

Recruitment Process LOOK TO MS. JAI

• Initial Interview (Online)
• Second Interview (Online / Face-to-Face)
• Final Interview (Face-to-Face)
• Job Offer