Customer Support Specialist (entry-level)

J-K Network Services; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading BPO provider is seeking a Customer Support Specialist to address customer inquiries and process transactions. This position offers a salary range of Php20,000 to Php25,000 and requires onsite work in Ortigas, Pasig City. Ideal candidates include fresh graduates and those with customer service experience, who can start immediately and are amenable to a graveyard shift. Skills in problem-solving and attention to detail are highly valued.

Qualifications

• Bachelor's degree holder preferred.
• Open to Fresh Graduates, Undergraduates, and Senior High School graduates.
• 6 months to 1 year of experience in Customer Service is an advantage.

Responsibilities

• Address customer inquiries about products and services.
• Handle customer transactions and order processing.
• Organize and maintain data and information records.
• Resolve customer concerns by identifying issues.
• Carry out additional tasks assigned by the supervisor.

Skills

Customer service skills

Problem-solving abilities

Attention to detail

Education

Bachelor's degree

Job description

Client Profile: Established in 1976, the company has evolved into a rapidly expanding IT powerhouse, extending its presence beyond the Philippines to Canada and Australia. Its core expertise spans business consulting, systems integration, and a wide range of IT service solutions.

Position: Customer Support Specialist

Company Industry: BPO Company

Location: Ortigas, Pasig City

Salary Offer: Php20,000-Php25,000

Work Schedule: Graveyard Shift

Work Set Up: Onsite

JOB REQUIREMENTS:

• Bachelor's degree holder
• Open for Fresh Graduates, Undergraduates, and Senior Highschool graduate
• With 6 months - 1 year of experience in Customer Service is an advantage.
• Amenable to attend interviews
• Can start as soon as possible

JOB RESPONSIBILITIES:

• Address customer inquiries about products and services with accuracy and professionalism.
• Handle customer transactions and order processing promptly and efficiently.
• Organize, update, and maintain data and information records.
• Resolve customer concerns by identifying issues and providing effective solutions.
• Carry out additional tasks assigned by the immediate supervisor.

Look for: Ms. Riva

RECRUITMENT PROCESS: (ONLINE)

• Initial Interview
• Final Interview
• Job Offer