Call Center Representative (Open for Fresh Graduates)

J-K Network Services; Pasig; On-site; PHP 200,880 - 223,200; Full time

Job summary

A global IT consulting company is seeking a Junior Customer Service Representative in Pasig City. This role is open for fresh graduates and requires excellent communication skills. The successful candidate will respond to customer inquiries and process transactions efficiently during the graveyard shift. A bachelor's degree is preferred, and candidates with customer service experience will be at an advantage. Salary offerings range from Php 18,000 to Php 20,000, negotiable based on experience and skills.

Qualifications

• Candidates must have a bachelor's degree.
• Open to fresh graduates, undergraduates, and senior high school graduates.
• Experience in customer service is an advantage.

Responsibilities

• Respond to customer inquiries about products and services.
• Process customer transactions and orders promptly.
• Maintain accurate and accessible data records.
• Address customer concerns effectively and timely.
• Perform additional duties as assigned.

Skills

Customer service expertise

Strong communication skills

Problem-solving ability

Education

Bachelor's degree

Job description

COMPANY PROFILE

A global IT company and a business consulting services and outsourcing. The company provides strategic advice and guidance to businesses on various aspects of their operations they manage and support clients' IT infrastructure and applications. It was stablished in the Philippines in 2007

Position: Junior Customer Service Representative (Open for Fresh Graduates)

Company Industry: BPO Company

Location: Ortigas, Pasig City

Salary Offer: Php18,000-Php20,000 (Negotiable)

Work Schedule: Graveyard Shift

Work Set Up: Onsite

JOB REQUIREMENTS

• Bachelor's degree holder
• Open for Fresh Graduates, Undergraduates, and Senior Highschool graduate
• With 6 months - 1 year of experience in Customer Service is an advantage.
• Amenable to attend interviews
• Can start as soon as possible

JOB RESPONSIBILITIES

• Respond to customer inquiries about products and services with accuracy, courtesy, and professionalism.
• Process customer transactions and orders promptly, ensuring efficiency and attention to detail.
• Organize, update, and maintain data and information records to ensure accuracy and accessibility.
• Address customer concerns by identifying issues and delivering effective, timely solutions.
• Perform additional duties and responsibilities as assigned by the immediate supervisor.

RECRUITMENT PROCESS (ONLINE)

• Initial Interview
• Final Interview
• Job Offer