Customer Support Specialist - Onsite, Growth & Training

ResultsCX Named ‘Major Contender’ in Everest Group; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Paid training

Career development programs

Healthcare benefits

Paid time off

Competitive pay

Job summary

ResultsCX is hiring a Customer Service Representative in the Philippines to support major U.S. brands across healthcare, telecoms, and media. You will handle inquiries by phone, email, and chat, guiding customers with clear instructions and resolving issues with care.

We value a proactive attitude, strong communication, and the ability to work onsite on shifting schedules. Paid training and career growth opportunities are part of our culture, with a supportive, purpose-driven team.

Qualifications

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• A growth mindset and a proactive attitude.
• Willingness to work onsite and on shifting schedules.
• No prior contact center experience required—just the drive to learn and succeed.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Skills

Communication skills

Typing 35 WPM

Basic computer skills

Growth mindset

Onsite work

Shift work

Education

High school diploma

Job description

ResultsCX is hiring a Customer Service Representative in the Philippines to support major U.S. brands across healthcare, telecoms, and media. You will handle inquiries by phone, email, and chat, guiding customers with clear instructions and resolving issues with care.

We value a proactive attitude, strong communication, and the ability to work onsite on shifting schedules. Paid training and career growth opportunities are part of our culture, with a supportive, purpose-driven team.