Customer Support Associate - Project Based (Onsite, Growth)

ResultsCX; Lapu-lapu; On-site; PHP 223,000 - 357,000; Full time

Job summary

ResultsCX, based in the Philippines, invites applications for a Customer Support Associate - Project Based role in Lipa, Batangas. The team supports major U.S.

brands across healthcare, telecom, media, and other industries, delivering exceptional customer experiences through careful guidance and problem solving. The role emphasizes high-quality service via phone, email, and chat, with emphasis on empathy, accuracy, and system navigation.

Qualifications

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• A growth mindset and a proactive attitude.
• Willingness to work onsite and on shifting schedules.
• No prior contact center experience required—just the drive to learn and succeed.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Skills

Communication skills

Typing 35 WPM

Basic computer navigation

Growth mindset

Onsite work

Shift work

Education

High school diploma or senior high diploma

Job description

ResultsCX, based in the Philippines, invites applications for a Customer Support Associate - Project Based role in Lipa, Batangas. The team supports major U.S.

brands across healthcare, telecom, media, and other industries, delivering exceptional customer experiences through careful guidance and problem solving. The role emphasizes high-quality service via phone, email, and chat, with emphasis on empathy, accuracy, and system navigation.