Customer Success & Retention Specialist

ResultsCX Named ‘Major Contender’ in Everest Group; Santo Tomas; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Paid training

Career development programs

Healthcare benefits

Competitive pay

Job summary

ResultsCX in Lipa, Batangas, Philippines is seeking a Customer Service Representative to deliver high-quality support via phone, email, and chat. You will provide clear guidance, resolve inquiries with empathy, and navigate multiple systems with accuracy while working onsite on shifting schedules.

The role emphasizes strong communication, 35 WPM typing, and a proactive attitude in a growing, values-driven team environment. Training and career growth are available to help you excel.

Qualifications

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• A growth mindset and a proactive attitude.
• Willingness to work onsite and on shifting schedules.
• A minimum of 6 months of call center experience is required.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Skills

Active Listening

Empathy

Conflict Resolution

Customer Focus

Problem-Solving

Attention to Detail

Adaptability

Team Collaboration

Education

High school diploma

Job description

ResultsCX in Lipa, Batangas, Philippines is seeking a Customer Service Representative to deliver high-quality support via phone, email, and chat. You will provide clear guidance, resolve inquiries with empathy, and navigate multiple systems with accuracy while working onsite on shifting schedules.

The role emphasizes strong communication, 35 WPM typing, and a proactive attitude in a growing, values-driven team environment. Training and career growth are available to help you excel.