Customer Experience & Retention Specialist

ResultsCX Named ‘Major Contender’ in Everest Group; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Paid training

Healthcare benefits

Paid time off

Career development

Job summary

ResultsCX in Newtown, Cebu City, Philippines, is seeking a Customer Service Representative to deliver high-quality support across phone, email and chat. You will provide clear guidance, resolve inquiries, and handle customer issues with empathy while navigating multiple systems.

Join a growth-focused team at a location that supports major U.S. brands. This onsite role requires flexibility for shifting schedules and a readiness to learn in a paid training environment.

Qualifications

• High school diploma or equivalent.
• Strong communication and typing skills.
• Willingness to work onsite and on shifting schedules.
• No prior contact center experience required.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with accuracy.

Skills

Communication

Typing 35 WPM

Basic computer skills

Growth mindset

Shift work

Willing to work onsite

Job description

ResultsCX in Newtown, Cebu City, Philippines, is seeking a Customer Service Representative to deliver high-quality support across phone, email and chat. You will provide clear guidance, resolve inquiries, and handle customer issues with empathy while navigating multiple systems.

Join a growth-focused team at a location that supports major U.S. brands. This onsite role requires flexibility for shifting schedules and a readiness to learn in a paid training environment.