Customer Support Specialist – KPI-Driven & Empathetic

Concentrix; Davao City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Concentrix in Davao City is hiring a Customer Service Advisor - Homecoming. You will support customers via inbound and outbound calls and online channels, resolving routine product or service issues while upholding quality standards.

You will need a high school diploma and strong customer service orientation, with basic computer skills and clear written and verbal communication. The role requires teamwork and flexibility to rotate shifts as needed.

Qualifications

• High school diploma or equivalent and 3–6 months of relevant experience.
• Courteous with strong customer service orientation.
• Strong PC/navigation skills.
• Able to communicate clearly in writing and speech.
• Detail-oriented and dependable.
• Able to multitask in a fast-paced environment.
• Team player who can work independently.
• Able to adapt to rotating shifts.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify requirements and provide resolutions using tools.
• Listen empathetically to customer needs and build rapport.
• Greet customers professionally.
• Maintain basic knowledge of client products.
• Prepare accurate work and notes.
• Contribute to customer satisfaction and business performance.
• Offer additional products and services.
• Track and retrieve information in call tracking system.
• Refer inquiries to published materials or senior staff.

Skills

Customer service

Computer skills

Communication skills

Attention to detail

Multi-tasking

Teamwork

Patience

Shift flexibility

Education

High school diploma

Job description

Concentrix in Davao City is hiring a Customer Service Advisor - Homecoming. You will support customers via inbound and outbound calls and online channels, resolving routine product or service issues while upholding quality standards.

You will need a high school diploma and strong customer service orientation, with basic computer skills and clear written and verbal communication. The role requires teamwork and flexibility to rotate shifts as needed.