Customer Support Specialist: Inbound & Outbound

Concentrix; Davao City; On-site; PHP 246,000 - 357,000; Full time

Job summary

Concentrix is hiring a Customer Service Advisor for Davao events. The role interfaces with customers via inbound/outbound calls and online channels, delivering service and resolving routine issues per client requirements.

You will greet customers, document details, and maintain knowledge of products and services. Ideal candidates have a high school diploma and 3–6 months of relevant experience, with strong communication and PC skills, able to work in a fast-paced environment and rotate shifts as

Qualifications

• High school diploma preferred with 3–6 months of relevant experience.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly in writing and speaking.

Responsibilities

• Handle inbound/outbound calls or online inquiries with empathy and accuracy.
• Meet contractual KPIs and resolve routine problems.
• Document customer information and update records in systems.
• Provide product/service information and upsell when appropriate.
• Collaborate with team and escalate to senior staff when needed.

Skills

Customer service orientation

Communication skills

PC knowledge

Teamwork / independence

Patience in customer contact

Education

High school diploma

Tools

PC basics

Job description

Concentrix is hiring a Customer Service Advisor for Davao events. The role interfaces with customers via inbound/outbound calls and online channels, delivering service and resolving routine issues per client requirements.

You will greet customers, document details, and maintain knowledge of products and services. Ideal candidates have a high school diploma and 3–6 months of relevant experience, with strong communication and PC skills, able to work in a fast-paced environment and rotate shifts as