Customer Support Specialist - KPI-Driven & Empathetic

Concentrix; Makati; In loco; PHP 320.000 - 520.000; Tempo pieno

Descrizione del lavoro

Concentrix Makati is seeking a Customer Service Advisor to handle inbound/outbound calls and online inquiries, delivering prompt, courteous support and resolving routine issues. The role emphasizes achievement of KPIs, accurate documentation, and empathic customer care.

The position requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multitask in a fast-paced environment. Shift flexibility is a plus.

Competenze

• Minimum high school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Proficient in basic computer navigation and software usage.
• Clear written and verbal communication skills; attention to detail.

Mansioni

• Interface with customers via inbound/outbound calls or internet per client requirements.
• Provide customer service and resolve routine problems.
• Meet contractual KPIs for service delivery.
• Greet customers professionally and maintain empathy and rapport.
• Maintain knowledge of client products or services; document interactions accurately.
• Assist in activities to improve satisfaction and business performance.
• Suggest additional products or services where appropriate.
• Document information in call tracking systems and reference published materials.

Conoscenze

Customer service orientation

Strong communication

PC knowledge

Teamwork

Formazione

High school diploma

Descrizione del lavoro

Concentrix Makati is seeking a Customer Service Advisor to handle inbound/outbound calls and online inquiries, delivering prompt, courteous support and resolving routine issues. The role emphasizes achievement of KPIs, accurate documentation, and empathic customer care.

The position requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multitask in a fast-paced environment. Shift flexibility is a plus.