Customer Support Specialist - Inbound/Outbound

Concentrix; Makati; On-site; PHP 290,000 - 424,000; Full time

Job summary

Concentrix Makati City hosts a Customer Service Advisor role focused on delivering exceptional client support for homecoming initiatives. The position handles inbound/outbound calls and online inquiries, aiming to resolve routine issues while upholding service standards.

The ideal candidate will have a high school diploma with some relevant experience, strong communication, and a customer-first attitude. The role requires teamwork, accuracy in documentation, and the ability to adapt to a dynamic

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking and adaptable to changes.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as part of a team and independently.
• Demonstrate patience in all customer contact situations; maintain a professional tone.

Responsibilities

• Interface with customers via inbound/outbound calls or online.
• Meet contractual KPIs and resolve routine problems.
• Clarify requirements and use resources to resolve issues.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Document and note accounts accurately in systems.
• Suggest additional products/services when appropriate.
• Respond to inquiries by referencing materials or senior staff.

Skills

Customer service

Communication

Computer skills

Attention to detail

Teamwork

Multi-tasking

Patience

Flexibility

Shift work

Education

High school diploma

Job description

Concentrix Makati City hosts a Customer Service Advisor role focused on delivering exceptional client support for homecoming initiatives. The position handles inbound/outbound calls and online inquiries, aiming to resolve routine issues while upholding service standards.

The ideal candidate will have a high school diploma with some relevant experience, strong communication, and a customer-first attitude. The role requires teamwork, accuracy in documentation, and the ability to adapt to a dynamic