Customer Experience Advocate

Concentrix Philippines; Davao City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix Philippines is seeking a Davao Customer Care Specialist to handle customer inquiries via calls and online channels, delivering service that meets client standards.

You will resolve routine problems, document interactions, and contribute to customer satisfaction while working in a fast-paced, high-volume environment with shift rotations. This role requires a high school diploma and basic computer skills; training provided; location is Davao City.

Qualifications

• High school diploma required or equivalent.
• Strong customer service orientation and empathy.
• Proficient in written and spoken English; good communication skills.

Responsibilities

• Handle customer inquiries via inbound/outbound calls or online channels.
• Resolve routine problems and provide accurate information.
• Document interactions and update customer records.
• Maintain knowledge of client products/services and keep systems updated.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multi-tasking

Patience

Education

High school diploma

Tools

Computer basics

Job description

Concentrix Philippines is seeking a Davao Customer Care Specialist to handle customer inquiries via calls and online channels, delivering service that meets client standards.

You will resolve routine problems, document interactions, and contribute to customer satisfaction while working in a fast-paced, high-volume environment with shift rotations. This role requires a high school diploma and basic computer skills; training provided; location is Davao City.