Customer Support & Resolution Specialist

Concentrix; Cagayan de Oro; On-site; PHP 167,000 - 223,000; Full time

Job summary

Concentrix in Cagayan de Oro is seeking a Customer Service Advisor for the Homecoming program. The role interfaces with customers via inbound/outbound calls and online channels, providing service support and resolving routine problems.

You will work to meet KPIs, clarify requirements, listen with empathy, greet customers professionally, and upsell where appropriate. The position requires a high school diploma and good communication, with a flexible shift schedule.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbal.
• Dependable with strong attention to detail.
• Able to multitask in a fast-paced environment.
• Willingness to rotate shifts.
• Team player with ability to work independently.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements and provide resolutions.
• Listen attentively and build rapport with customers.
• Greet customers professionally.
• Maintain basic knowledge of client products/services.
• Document and note accounts accurately.
• Participate in activities to improve customer satisfaction.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Respond to inquiries using published materials or escalate to senior staff.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Adaptability

Patience

Education

High school diploma (3–6 months exp)

Job description

Concentrix in Cagayan de Oro is seeking a Customer Service Advisor for the Homecoming program. The role interfaces with customers via inbound/outbound calls and online channels, providing service support and resolving routine problems.

You will work to meet KPIs, clarify requirements, listen with empathy, greet customers professionally, and upsell where appropriate. The position requires a high school diploma and good communication, with a flexible shift schedule.