Customer Support Advisor - KPI-Driven, Davao

Concentrix; Davao City; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Work-from-home options

Job summary

Concentrix in Davao City is seeking a Customer Service Advisor - Davao 2026 to join our expanding team. You will interface with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

This position provides customer service support and resolution of routine problems regarding client's product or services. The role emphasizes empathy, accuracy, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Few months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Reliable with attention to detail.
• Ability to multitask and adapt to changes quickly.
• Team player who can also work independently.
• Patience in all customer interactions and a professional tone.
• Willingness to rotate shifts as needed.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels.
• Provide customer service support and resolution of routine problems.
• Clarify requirements, use tools to provide appropriate resolutions.
• Greet customers courteously and maintain professional demeanor.
• Maintain knowledge of client products and services.
• Document accounts accurately and complete work thoroughly.
• Contribute to activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking systems.
• Refer inquiries to published materials or senior staff when needed.

Job description

Concentrix in Davao City is seeking a Customer Service Advisor - Davao 2026 to join our expanding team. You will interface with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

This position provides customer service support and resolution of routine problems regarding client's product or services. The role emphasizes empathy, accuracy, and the ability to multitask in a fast-paced environment.