Customer Care Specialist: Fast, Friendly Support & Problem Solver

Concentrix; Davao City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Concentrix is seeking a Davao City-based Customer Care Specialist to handle customer inquiries via calls or online channels. The role focuses on delivering quality service, resolving routine issues, and maintaining product knowledge.

You will greet customers professionally, document interactions, and support cross-selling opportunities within a fast-paced environment. The position emphasizes teamwork, adaptability, and dependable performance while ensuring satisfaction and adherence to client

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills. PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; flexible and able to adapt to changes.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member or independently.
• Demonstrate patience in all customer interactions; maintain a professional tone.
• Ability to rotate shifts, as needed.

Responsibilities

• Interface with customers via inbound/outbound calls or online inquiries.
• Meet contractual KPIs and resolve routine problems.
• Clarify requirements and provide appropriate resolutions.
• Greet customers courteously and professionally.
• Maintain knowledge of client products and services.
• Document work accurately and note accounts as required.
• Contribute to activities that improve customer satisfaction and business performance.
• Suggest additional products or services to customers.
• Track and retrieve information in call tracking systems.
• Refer inquiries to published materials or senior staff when needed.

Skills

Customer service

Communication

Computer literacy

Multitasking

Teamwork

Patience

Reliability

Adaptability

Attention to detail

Education

High school diploma

Job description

Concentrix is seeking a Davao City-based Customer Care Specialist to handle customer inquiries via calls or online channels. The role focuses on delivering quality service, resolving routine issues, and maintaining product knowledge.

You will greet customers professionally, document interactions, and support cross-selling opportunities within a fast-paced environment. The position emphasizes teamwork, adaptability, and dependable performance while ensuring satisfaction and adherence to client