Customer Support Specialist — Inbound/Outbound

Concentrix

Cagayan de Oro

On-site

PHP 240,000 - 360,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Concentrix in the Philippines is seeking a Customer Service Advisor for the CDO area. The role interfaces with customers via inbound/outbound calls or online channels, delivering service support and resolving routine issues related to client products or services.

The position requires a high school diploma with 3–6 months of relevant experience, excellent communication, and strong PC skills. Candidates should be dependable, detail-oriented, and capable of multitasking in a fast-paced environment.

Qualifications

High school diploma with three to six months of relevant experience preferred.
Courteous with strong customer service orientation.
Strong computer navigation skills and PC knowledge.
Ability to communicate clearly, both written and verbal.
Dependable with strong attention to detail.
Able to multitask and adapt to changes quickly.
Team-oriented and independent working style.
Patience in customer interactions and professional demeanor.

Responsibilities

Ensure service delivered meets contractual KPIs.
Clarify requirements and provide appropriate resolutions.
Listen to customer needs and build rapport with empathy.
Greet customers courteously following procedures.
Maintain basic knowledge of client products or services.
Prepare complete and accurate work and document accounts as required.
Contribute to activities that improve customer satisfaction and business performance.
Offer additional products or services when appropriate.
Track, document, and retrieve information in call tracking system.
Respond to inquiries by directing customers to published materials or senior staff.