Customer Care Specialist — Inbound Support & Resolution

Concentrix; Taguig; On-site; PHP 576,000 - 768,000; Full time

Job summary

Concentrix in Taguig invites a Customer Service Advisor to join our homecoming program in 2026. You will interface with customers via calls or online channels, delivering service and resolving routine issues per client requirements.

We value a high school diploma with basic experience, courteous attitude, strong communication, and solid PC skills. You’ll work in a fast-paced team, supporting customers and upholding quality standards while adapting to schedule changes.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Good written and verbal communication skills.
• Strong computer navigation skills.
• Ability to work as part of a team and independently.
• Flexible with shifts and repetitive tasks.

Responsibilities

• Meet contractual KPIs in customer service.
• Clarify requirements and use tools to resolve issues.
• Listen with empathy and build rapport.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Document and complete work accurately.
• Participate in initiatives to improve satisfaction and performance.
• Offer additional products or services.
• Track and retrieve information in call tracking database.
• Respond to inquiries by directing to materials or senior staff.

Skills

Customer service

Communication

PC literacy

Multitasking

Teamwork

Patience

Adaptability

Education

High school diploma

Job description

Concentrix in Taguig invites a Customer Service Advisor to join our homecoming program in 2026. You will interface with customers via calls or online channels, delivering service and resolving routine issues per client requirements.

We value a high school diploma with basic experience, courteous attitude, strong communication, and solid PC skills. You’ll work in a fast-paced team, supporting customers and upholding quality standards while adapting to schedule changes.