Online Customer Support Specialist

Concentrix Philippines; Makati; On-site; PHP 257,000 - 391,000; Full time

Job summary

Concentrix Philippines in Makati is seeking a Customer Service Advisor for online support. The role involves handling inbound/outbound calls or internet-based interactions, resolving routine issues, and maintaining customer satisfaction.

You will work to meet KPIs and support customers with product and service inquiries. The position requires a high school diploma with some experience, strong communication, and PC skills.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or the Internet depending on client requirements.
• Provide customer service support and resolution of routine problems.
• Meet contractual KPIs and ensure service quality.
• Greet customers professionally and maintain a courteous tone.
• Document and retrieve information in call tracking database.
• Refer inquiries to published materials or senior staff when needed.

Education

High school diploma

Job description

Concentrix Philippines in Makati is seeking a Customer Service Advisor for online support. The role involves handling inbound/outbound calls or internet-based interactions, resolving routine issues, and maintaining customer satisfaction.

You will work to meet KPIs and support customers with product and service inquiries. The position requires a high school diploma with some experience, strong communication, and PC skills.