Customer Support Associate I - Davao: Fast, Friendly Help

Concentrix; Davao City; Vor Ort; PHP 201.000 - 312.000; Vollzeit

Zusammenfassung

Concentrix is hiring a Talent Connect - Davao 2026 Customer Support Associate I to provide customer service and resolve routine issues via calls or online channels. You will document details, maintain product knowledge, and meet KPI targets in a fast-paced setting.

This role requires a high school diploma with up to 6 months of relevant experience, strong communication, and the ability to multitask while delivering empathetic support to customers.

Qualifikationen

• High school diploma or equivalent with up to 6 months of relevant experience.
• Courteous with strong customer service orientation and attention to detail.
• Ability to communicate clearly in writing and speech, and to multitask.

Aufgaben

• Interface with customers via inbound/outbound calls or the Internet per client needs.
• Resolve routine problems and provide product/service information.
• Meet contractual KPIs and document interactions accurately.
• Rotate shifts as needed and work in a fast-paced environment.

Kenntnisse

Customer service orientation

Strong communication skills

Written and verbal communication

Multi-tasking

Attention to detail

Teamwork and independence

Patience in customer contact

Empathy and rapport building

Computer navigation / PC knowledge

Ausbildung

High school diploma

Tools

Call tracking database

Jobbeschreibung

Concentrix is hiring a Talent Connect - Davao 2026 Customer Support Associate I to provide customer service and resolve routine issues via calls or online channels. You will document details, maintain product knowledge, and meet KPI targets in a fast-paced setting.

This role requires a high school diploma with up to 6 months of relevant experience, strong communication, and the ability to multitask while delivering empathetic support to customers.