Customer Experience Advisor

cnx; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

cnx in the Philippines is seeking a Customer Service Advisor to interface with customers via calls or the Internet, delivering service and resolving routine problems per client requirements.

The role focuses on maintaining KPI-driven service, clarifying needs, and building rapport with customers in a fast-paced environment. It suits an entry-level candidate with 3–6 months experience and strong PC skills.

Qualifications

• Requires high school diploma with 3–6 months of relevant experience.
• Courteous with strong customer service orientation.
• Proficient in basic computer navigation and PC knowledge.
• Excellent written and verbal communication.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively to customer needs; build rapport with empathy.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work; notate accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.

Skills

Customer service

Communication skills

Computer literacy

Multitasking

Teamwork

Patience

Education

High school diploma

Job description

cnx in the Philippines is seeking a Customer Service Advisor to interface with customers via calls or the Internet, delivering service and resolving routine problems per client requirements.

The role focuses on maintaining KPI-driven service, clarifying needs, and building rapport with customers in a fast-paced environment. It suits an entry-level candidate with 3–6 months experience and strong PC skills.