Customer Support Advisor — Fast-Paced KPI-Driven Helpdesk

cnx; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

cnx is seeking a Customer Service Advisor for the Bulacan Hub, with responsibilities including handling inbound and outbound calls, and internet inquiries to resolve routine customer issues. The role emphasizes meeting KPIs, attentive listening, and building rapport with customers.

The ideal candidate has a high school diploma with 3–6 months of related experience, strong communication skills, and the ability to work in a fast-paced, team-oriented environment.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Skilled in multi-tasking and adaptable to changes.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or internet as required.
• Ensure service meets contractual KPIs.
• Clarify requirements and provide resolutions using available tools.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.

Skills

Customer service orientation

PC navigation

Written and verbal communication

Multi-tasking

Attention to detail

Team collaboration

Education

High school diploma

Job description

cnx is seeking a Customer Service Advisor for the Bulacan Hub, with responsibilities including handling inbound and outbound calls, and internet inquiries to resolve routine customer issues. The role emphasizes meeting KPIs, attentive listening, and building rapport with customers.

The ideal candidate has a high school diploma with 3–6 months of related experience, strong communication skills, and the ability to work in a fast-paced, team-oriented environment.