Customer Experience Support Specialist

cnx; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

cnx is seeking a Customer Service Advisor for the Cebu J Centre location. You will handle inbound/outbound calls, respond to inquiries, and strive to meet KPIs while delivering courteous, accurate support.

The role emphasizes effective communication, multitasking, and teamwork in a fast-paced environment. Training will cover product knowledge and company policies to ensure consistent service excellence for Cebu-based clients.

Qualifications

• High school diploma with 3–6 months relevant experience.
• Strong customer service orientation.
• Good written and verbal communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle inbound/outbound calls and inquiries.
• Resolve routine customer problems and document interactions.
• Meet contractual KPIs and maintain accurate records.
• Greet customers professionally and build rapport.
• Refer to published materials or escalate to senior staff as needed.
• Offer additional products and/or services.

Skills

Customer service

Communication

PC navigation

Attention to detail

Teamwork

Flexible/adaptable

Education

High school diploma

Job description

cnx is seeking a Customer Service Advisor for the Cebu J Centre location. You will handle inbound/outbound calls, respond to inquiries, and strive to meet KPIs while delivering courteous, accurate support.

The role emphasizes effective communication, multitasking, and teamwork in a fast-paced environment. Training will cover product knowledge and company policies to ensure consistent service excellence for Cebu-based clients.