Customer Care Specialist - Fast & Friendly Support

cnx; Cagayan de Oro; On-site; PHP 201,000 - 268,000; Full time

Job summary

cnx in Cagayan de Oro is seeking a Customer Service Advisor to handle inbound/outbound calls and online inquiries, ensuring resolution of routine issues and meeting KPI targets.

You will greet customers, maintain knowledge of client products, document interactions, and look for upsell opportunities while delivering friendly, professional service.

This role emphasizes teamwork, attention to detail, flexibility to rotate shifts, and the ability to work independently in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbally.
• Detail-oriented and dependable.
• Able to rotate shifts and work in a fast-paced environment.
• Team player and able to work independently.

Responsibilities

• Meet KPIs for service delivered.
• Clarify customer requirements and provide resolution.
• Listen empathetically and build rapport.
• Greet customers courteously.
• Maintain knowledge of client products/services.
• Prepare accurate work and notation.
• Participate to improve customer satisfaction.
• Offer additional products/services.
• Track and retrieve information in call tracking database.
• Refer inquiries to published materials or senior staff.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Attention to detail

Empathy

Education

High school diploma

Job description

cnx in Cagayan de Oro is seeking a Customer Service Advisor to handle inbound/outbound calls and online inquiries, ensuring resolution of routine issues and meeting KPI targets.

You will greet customers, maintain knowledge of client products, document interactions, and look for upsell opportunities while delivering friendly, professional service.

This role emphasizes teamwork, attention to detail, flexibility to rotate shifts, and the ability to work independently in a fast-paced environment.