Customer Service Advisor: KPI-Driven Support & Resolution

cnx; Mandaluyong; On-site; PHP 268,000 - 379,000; Full time

Job summary

cnx is seeking a Customer Service Advisor to handle inbound/outbound calls and online inquiries, delivering professional support and resolving routine problems to meet client expectations. The role emphasizes empathy, clear communication, and accurate record-keeping, with KPI-driven service, opportunities to upsell, and collaboration within a fast-paced team—working full time at our Mandaluyong site.

Experience is preferred but not required beyond entry-level, with a high school diploma and a

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively in written and spoken English.
• Dependable with good attention to detail.
• Able to multitask and adapt to changes quickly.
• Team player and able to work independently.
• Demonstrate patience in customer interactions and maintain professionalism.
• Ability to rotate shifts as needed.
• Job requirements may vary by country.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements and provide resolution using available tools.
• Listen attentively and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and document accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by directing to published materials or senior staff

Skills

Customer service

Communication

Multi-tasking

Teamwork

Detail oriented

Education

High school diploma

Tools

PC knowledge

Job description

cnx is seeking a Customer Service Advisor to handle inbound/outbound calls and online inquiries, delivering professional support and resolving routine problems to meet client expectations. The role emphasizes empathy, clear communication, and accurate record-keeping, with KPI-driven service, opportunities to upsell, and collaboration within a fast-paced team—working full time at our Mandaluyong site.

Experience is preferred but not required beyond entry-level, with a high school diploma and a