Customer Support Associate I — Empathetic Problem Solver

cnx; Makati; On-site; PHP 167,000 - 279,000; Full time

Job summary

cnx is hiring a Customer Support Associate I to interface with customers via inbound/outbound calls or online inquiries in Makati. You will provide first-line service and resolve routine issues about the client’s products or services.

Ideal candidates have a high school diploma and 3–6 months of relevant experience, strong communication and computer skills, and a customer-service orientation. The role requires teamwork, attention to detail, and flexibility to rotate shifts.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Based on location and/or program, additional experience/skills may be required.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner using agreed procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Skills

Customer service

Communication skills

Computer navigation

Attention to detail

Teamwork

Adaptability

Multitasking

Patience

Shift flexibility

Education

High school diploma

Job description

cnx is hiring a Customer Support Associate I to interface with customers via inbound/outbound calls or online inquiries in Makati. You will provide first-line service and resolve routine issues about the client’s products or services.

Ideal candidates have a high school diploma and 3–6 months of relevant experience, strong communication and computer skills, and a customer-service orientation. The role requires teamwork, attention to detail, and flexibility to rotate shifts.