Customer Service Pro - Flexible Hours & Growth

StaffSmart Outsourcing; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health insurance

Career progression

Ongoing training

Flexible scheduling

Wellness programs

Employee assistance

Job summary

StaffSmart Outsourcing is seeking a dedicated and customer-focused Customer Service Representative to join our call center team in Quezon City and Manila. This full-time role puts you at the voice of the company, delivering exceptional support to customers through multiple channels and building positive relationships.

You will resolve questions, handle inquiries, meet performance targets, and participate in ongoing training to enhance product knowledge.

Qualifications

• At least 6 months in customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong listening and empathy with a customer-centric approach.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Patient and composed when handling difficult customers.
• Reliable, punctual, and target-driven.
• Willingness to learn new processes, products, and systems.

Responsibilities

• Handle incoming customer inquiries via phone in a professional manner.
• Provide accurate information about products, services, and policies.
• Resolve issues promptly; escalate complexity to supervisors as needed.
• Maintain detailed records of interactions and transactions.
• Follow procedures and quality standards while complying with guidelines.
• Identify upsell or cross-sell opportunities based on customer needs.
• Achieve KPIs such as call handling time, CSAT, and first-contact resolution.
• Collaborate with team members and other departments for consistent service.
• Participate in training and development programmes to enhance skills.

Skills

Customer service experience

Verbal communication

Written communication

Active listening

Multitasking

Patience

Punctuality

Adaptability

Problem-solving

Fluency in English

Job description

StaffSmart Outsourcing is seeking a dedicated and customer-focused Customer Service Representative to join our call center team in Quezon City and Manila. This full-time role puts you at the voice of the company, delivering exceptional support to customers through multiple channels and building positive relationships.

You will resolve questions, handle inquiries, meet performance targets, and participate in ongoing training to enhance product knowledge.