Customer Support Specialist — Fast-Paced & Impactful

cnx; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

cnx seeks a Customer Service Advisor in Cebu City to handle inbound/outbound calls and online inquiries, delivering courteous support and resolving routine issues. You will document interactions and assist customers while maintaining service standards.

The role requires a high school diploma with 3–6 months experience, strong communication, and solid computer skills, plus the ability to multitask and collaborate in a fast-paced setting.

Qualifications

• High school diploma preferred with 3–6 months of relevant experience.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify requirements and provide resolution using available tools.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain knowledge of client products/services.
• Prepare complete and accurate work notes in accounts.

Skills

Customer service

Communication

Computer literacy

Attention to detail

Teamwork

Patience

Multi-tasking

Shift flexibility

Education

High school diploma

Tools

Call tracking database

Job description

cnx seeks a Customer Service Advisor in Cebu City to handle inbound/outbound calls and online inquiries, delivering courteous support and resolving routine issues. You will document interactions and assist customers while maintaining service standards.

The role requires a high school diploma with 3–6 months experience, strong communication, and solid computer skills, plus the ability to multitask and collaborate in a fast-paced setting.