Customer Care Advisor - Fast-Paced Support & Solutions

cnx; Calubihan; Hybrid; PHP 180,000 - 240,000; Full time

Job summary

cnx in Iloilo City is seeking a Customer Service Advisor to provide support via calls and online channels. The role emphasizes resolving routine issues, maintaining KPI-driven service, and documenting interactions accurately.

Ideal candidates have a high school diploma with up to six months of experience, strong communication, and the ability to work in a fast-paced, team-based environment.

Qualifications

• High school diploma required; 3–6 months of relevant experience preferred.
• Excellent customer service orientation with clear communication skills.
• Strong PC navigation skills and ability to multitask in a fast-paced environment.

Responsibilities

• Handle customer inquiries via inbound/outbound calls or web as required.
• Clarify requirements, use tools to provide resolution and document interactions.
• Greet customers professionally and maintain accurate records in the system.
• Offer additional products or services and track customer satisfaction.

Skills

Customer service

Communication

Multitasking

PC knowledge

Teamwork

Education

High school diploma

Tools

CRM software

Call handling software

Job description

cnx in Iloilo City is seeking a Customer Service Advisor to provide support via calls and online channels. The role emphasizes resolving routine issues, maintaining KPI-driven service, and documenting interactions accurately.

Ideal candidates have a high school diploma with up to six months of experience, strong communication, and the ability to work in a fast-paced, team-based environment.