Customer Service Advisor — KPI-Driven Support at Cebu IT Park

cnx; Cebu City; On-site; PHP 201,000 - 357,000; Full time

Job summary

cnx is seeking a Customer Service Advisor for Cebu IT Park events. You will handle inbound and outbound calls, assist customers, and resolve routine inquiries with a focus on accuracy and courtesy.

In this role you will maintain knowledge of products and services, document interactions, and strive to meet KPIs while delivering professional, empathetic service in a fast-paced environment. This is a full-time, on-site position based in Cebu City.

Qualifications

• High school diploma or equivalent with 3–6 months of relevant experience.
• Courteous with strong customer service orientation.
• Able to communicate effectively in writing and speaking.
• Strong computer navigation skills.
• Willing to rotate shifts.

Responsibilities

• Handle inbound and outbound calls and assist customers.
• Clarify requirements and provide resolution using available tools.
• Greet customers professionally and maintain empathy.
• Maintain basic knowledge of client products and services.
• Document interactions and track information in the database.
• Meet or exceed KPIs and contribute to customer satisfaction.

Skills

PC knowledge

Communication skills

Attention to detail

Multitasking

Teamwork

Flexibility

Education

High school diploma

Job description

cnx is seeking a Customer Service Advisor for Cebu IT Park events. You will handle inbound and outbound calls, assist customers, and resolve routine inquiries with a focus on accuracy and courtesy.

In this role you will maintain knowledge of products and services, document interactions, and strive to meet KPIs while delivering professional, empathetic service in a fast-paced environment. This is a full-time, on-site position based in Cebu City.