Customer Support Associate I: Elevate Client Care

cnx; Cebu City; On-site; PHP 200,000 - 280,000; Full time

Job summary

CNX in Cebu City seeks a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering first-line customer service and resolving routine problems. The role emphasizes empathy, clear communication, and KPI adherence while maintaining product knowledge and accurate case documentation to support customer satisfaction.

Ideal candidates are high school graduates with up to six months of relevant experience, comfortable with multitasking, and able to work in a

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Ability to communicate clearly in writing and verbally.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements and provide resolutions using appropriate tools.
• Greet customers professionally and empathetically.
• Maintain knowledge of client products and services.
• Document and update accounts accurately.
• Assist in activities to improve customer satisfaction and business performance.
• Refer inquiries to published materials or senior staff when needed.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Education

High school diploma

Tools

PC Knowledge

Job description

CNX in Cebu City seeks a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering first-line customer service and resolving routine problems. The role emphasizes empathy, clear communication, and KPI adherence while maintaining product knowledge and accurate case documentation to support customer satisfaction.

Ideal candidates are high school graduates with up to six months of relevant experience, comfortable with multitasking, and able to work in a