Customer Support Specialist: Empathetic Problem Solver

cnx; Cebu City; On-site; PHP 240,000 - 420,000; Full time

Job summary

cnx is hiring a Customer Service Advisor for Mactan to handle customer inquiries via calls or online channels and ensure high-quality service. You will resolve routine problems, document interactions, and work toward meeting KPIs in a fast-paced environment.

The role requires a high school diploma and 3–6 months' relevant experience, with strong communication, PC skills, and the ability to rotate shifts. Location is Cebu City, The Mactan Newtown.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbally.
• Ability to rotate shifts and thrive in a fast-paced environment.

Responsibilities

• Interface with customers via inbound/outbound calls or internet as required.
• Ensure service delivery meets KPIs and quality standards.
• Clarify requirements, probe for understanding and provide resolutions.
• Maintain professional, courteous demeanor and build rapport with customers.
• Document and track customer interactions in the call system; escalate when needed.
• Offer additional products or services to customers when appropriate.
• Coordinate with team and senior staff to resolve complex inquiries.

Skills

Courteous with strong customer service

Computer navigation skills

Effective written and verbal communic

Team player and independent

Multi-tasking and adaptability

Education

High school diploma

Job description

cnx is hiring a Customer Service Advisor for Mactan to handle customer inquiries via calls or online channels and ensure high-quality service. You will resolve routine problems, document interactions, and work toward meeting KPIs in a fast-paced environment.

The role requires a high school diploma and 3–6 months' relevant experience, with strong communication, PC skills, and the ability to rotate shifts. Location is Cebu City, The Mactan Newtown.