Customer Care Specialist – Fast-Paced Support Pro

Convergys; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading customer service company in Cebu City is looking for a Customer Care Specialist. In this role, you will handle inbound and outbound customer interactions, delivering exceptional support and resolving issues. Candidates should have a high school diploma and a customer-oriented approach, along with strong communication skills. This full-time position offers opportunities to work in a dynamic environment with supportive colleagues. Flexible shifts are required to meet client needs.

Qualifications

• At least three to six months of relevant experience preferred.
• Ability to work as a team member and independently.
• Flexibility to rotate shifts as needed.

Responsibilities

• Provide customer service support and resolve routine problems.
• Clarify customer requirements and listen attentively.
• Document and track customer inquiries in call tracking database.

Skills

Customer service orientation

Computer navigation skills

Effective communication

Attention to detail

Education

High school diploma

Job description

A leading customer service company in Cebu City is looking for a Customer Care Specialist. In this role, you will handle inbound and outbound customer interactions, delivering exceptional support and resolving issues. Candidates should have a high school diploma and a customer-oriented approach, along with strong communication skills. This full-time position offers opportunities to work in a dynamic environment with supportive colleagues. Flexible shifts are required to meet client needs.