Empathetic Customer Support Advisor

cnx; Cebu City; On-site; PHP 179,000 - 290,000; Full time

Job summary

cnx is seeking a Customer Service Advisor for Cebu Jcenter Events 2026. The role interfaces with customers via inbound/outbound calls or online channels to resolve routine problems and provide service support.

Responsibilities include meeting KPIs, clarifying requirements, and maintaining product knowledge while delivering courteous, accurate service in a fast-paced environment. Occasional shift rotation may apply.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication.
• Detail oriented and dependable.
• Able to multitask in a fast-paced environment.
• Team player and able to work independently.
• Patient and maintains professional tone with customers.
• Willing to rotate shifts; location/program dependent on country.

Responsibilities

• Ensure service delivered to customers meets KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen to customer needs; demonstrate empathy while building rapport.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work; note accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.

Skills

Courteous demeanor

Customer service

Computer skills

Communication

Attention to detail

Multitasking

Team player

Patience

Shift flexibility

Education

High school diploma

Tools

Call tracking database

Job description

cnx is seeking a Customer Service Advisor for Cebu Jcenter Events 2026. The role interfaces with customers via inbound/outbound calls or online channels to resolve routine problems and provide service support.

Responsibilities include meeting KPIs, clarifying requirements, and maintaining product knowledge while delivering courteous, accurate service in a fast-paced environment. Occasional shift rotation may apply.