Customer Experience Advisor

Concentrix Philippines; Makati; On-site; PHP 167,000 - 234,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Service Advisor in Makati to handle inbound and outbound calls and online inquiries, resolving routine issues with a courteous, professional approach. The role emphasizes meeting KPI targets, accurate data entry, and effective problem solving in a fast-paced environment.

The ideal candidate has a high school diploma with 3–6 months of related experience, strong communication, and PC skills.

Qualifications

• High school diploma or equivalent.
• 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Ability to communicate clearly in writing and speech.
• Proficient in basic computer navigation and office software.

Responsibilities

• Handle inbound and outbound calls or online inquiries to resolve routine problems.
• Meet contractual KPIs and maintain accurate customer records in the system.
• Clarify needs, demonstrate empathy, and build rapport with customers.
• Offer additional products or services when appropriate.
• Document interactions and escalate to senior staff as needed.

Skills

Customer service

Communication

Attention to detail

Multitasking

Empathy

Team collaboration

Patience

Flexibility

Education

High school diploma

Tools

PC Knowledge

MS Office

Job description

Concentrix Philippines is seeking a Customer Service Advisor in Makati to handle inbound and outbound calls and online inquiries, resolving routine issues with a courteous, professional approach. The role emphasizes meeting KPI targets, accurate data entry, and effective problem solving in a fast-paced environment.

The ideal candidate has a high school diploma with 3–6 months of related experience, strong communication, and PC skills.