Customer Support Associate - Taguig 2026

Concentrix; Taguig; On-site; PHP 257,000 - 379,000; Full time

Job summary

Concentrix in Fort Bonifacio, Taguig, Philippines is hiring a Customer Support Associate I. The role handles inbound/outbound calls and online inquiries to resolve routine issues, while maintaining KPI targets and delivering courteous, accurate service.

The position requires a high school diploma with 3–6 months of relevant experience, strong communication, and solid PC skills. Candidates should be able to multitask and adapt to a fast-paced environment, with team-oriented collaboration and

Qualifications

• High school diploma or equivalent.
• 3–6 months of relevant experience preferred.
• Strong written and verbal communication skills.
• Good computer navigation and PC knowledge.
• Able to multitask in a fast-paced environment.
• Demonstrates patience and empathy with customers.

Responsibilities

• Meet contractual KPIs for customer service.
• Clarify customer needs and provide resolutions using available tools.
• Greet customers professionally and build rapport.
• Maintain knowledge of client products and services.
• Document and update accounts accurately in the system.
• Assist in improving customer satisfaction and business performance.
• Suggest additional products or services when appropriate.
• Record interactions in the call tracking database.
• Refer inquiries to published materials or senior staff when needed.

Skills

Customer service

Communication

PC literacy

Attention to detail

Teamwork

Adaptability

Multitasking

Education

High School Diploma

Tools

Call tracking software

Job description

Concentrix in Fort Bonifacio, Taguig, Philippines is hiring a Customer Support Associate I. The role handles inbound/outbound calls and online inquiries to resolve routine issues, while maintaining KPI targets and delivering courteous, accurate service.

The position requires a high school diploma with 3–6 months of relevant experience, strong communication, and solid PC skills. Candidates should be able to multitask and adapt to a fast-paced environment, with team-oriented collaboration and