Customer Care Specialist - Empathetic, Fast-Paced Support

Concentrix; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix Manila is seeking a San Lazaro area Customer Care Specialist I to interface with customers via inbound/outbound calls and online channels, providing service support and resolving routine issues. The role emphasizes empathy, clear communication, and adherence to client KPIs.

The ideal candidate is a high school graduate with a customer-service orientation, good computer skills, and the ability to work in a fast-paced environment. Time Type: Full time.

Qualifications

• High school diploma with some relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements and provide resolution.
• Demonstrate empathy and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work, including notes in accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Team player

Education

High school diploma

Tools

PC knowledge

Job description

Concentrix Manila is seeking a San Lazaro area Customer Care Specialist I to interface with customers via inbound/outbound calls and online channels, providing service support and resolving routine issues. The role emphasizes empathy, clear communication, and adherence to client KPIs.

The ideal candidate is a high school graduate with a customer-service orientation, good computer skills, and the ability to work in a fast-paced environment. Time Type: Full time.