Customer Care Specialist: Empathetic Solutions Pro

Concentrix; Quezon City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Concentrix is seeking an Eton Customer Care Specialist I to handle inbound/outbound calls and online queries. The role focuses on delivering courteous, accurate customer service and resolving routine issues while meeting performance KPIs.

Location is Quezon City, Philippines. The position requires a high school diploma with some experience and a strong ability to communicate clearly. Training and growth opportunities are offered within a global tech-services leader.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; able to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast‑paced, high production environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone.

Responsibilities

• Meet KPIs and ensure service delivery meets contractual standards.
• Clarify customer requirements; probe for understanding and provide resolutions.
• Listen attentively, show empathy, and build rapport with customers.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including balances and notes.
• Participate in activities designed to improve customer satisfaction and business performance.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service orientation

Computer skills

Communication skills

Attention to detail

Multitasking

Teamwork

Patience

Shift flexibility

Education

High school diploma

Job description

Concentrix is seeking an Eton Customer Care Specialist I to handle inbound/outbound calls and online queries. The role focuses on delivering courteous, accurate customer service and resolving routine issues while meeting performance KPIs.

Location is Quezon City, Philippines. The position requires a high school diploma with some experience and a strong ability to communicate clearly. Training and growth opportunities are offered within a global tech-services leader.