Customer Support Specialist

Concentrix; Quezon City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor at Eton XTRA 2026 in Quezon City. The role interfaces with customers via inbound/outbound calls or online channels, delivering service and resolving routine issues per client requirements.

Responsibilities include meeting KPIs, clarifying needs, building rapport, and documenting interactions. A strong focus on accuracy, teamwork, and adaptability is essential in a fast-paced environment.

Qualifications

• High school diploma required; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Capable of multitasking and adapting to changes quickly.
• Patient and able to maintain a professional tone with customers.
• Ability to work in a team or independently and rotate shifts as needed.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify customer requirements and provide resolution using tools.
• Listen attentively and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and notation of accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products/services and document interactions.
• Track, document, and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or seniors.

Education

High school diploma

Job description

Concentrix is seeking a Customer Service Advisor at Eton XTRA 2026 in Quezon City. The role interfaces with customers via inbound/outbound calls or online channels, delivering service and resolving routine issues per client requirements.

Responsibilities include meeting KPIs, clarifying needs, building rapport, and documenting interactions. A strong focus on accuracy, teamwork, and adaptability is essential in a fast-paced environment.