Customer Support Specialist: Fast, Empathetic Solutions

Concentrix; Quezon City; On-site; PHP 268,000 - 469,000; Full time

Job summary

Concentrix in the Philippines is seeking a UPA Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering courteous service and issue resolution in line with client requirements.

You'll maintain product knowledge, document interactions, and strive to meet KPIs while offering additional products and services. This role requires a high school diploma and good communication, with the ability to adapt in a fast-paced contact-center environment.

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Ensure service delivered to customers meets KPIs.
• Clarify requirements and provide resolution using tools/resources.
• Listen attentively and build rapport with customers.
• Greet customers professionally and maintain knowledge of products/services.
• Prepare complete and accurate work, document interactions.
• Suggest additional products or services and track inquiries.

Skills

Customer service orientation

Communication skills

Multitasking

Team collaboration

Empathy

Education

High school diploma

Job description

Concentrix in the Philippines is seeking a UPA Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering courteous service and issue resolution in line with client requirements.

You'll maintain product knowledge, document interactions, and strive to meet KPIs while offering additional products and services. This role requires a high school diploma and good communication, with the ability to adapt in a fast-paced contact-center environment.