Customer Care Specialist: Empathetic Support Pro

Concentrix; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Concentrix is seeking a UPA Customer Care Specialist in Quezon City. The role interfaces with customers via inbound/outbound calls and online channels to deliver service and resolve routine problems.

You will greet customers professionally, clarify needs, and leverage knowledge of client products to provide accurate resolutions. Ideal candidates have a high school diploma with 3–6 months of experience, strong customer service orientation, and excellent communication skills.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong written and verbal communication skills
• Detail-oriented with ability to multitask in a fast-paced environment
• Ability to rotate shifts as needed

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs
• Clarify customer requirements; probe for understanding and provide resolution
• Greet customers in a courteous, friendly, professional manner
• Maintain basic knowledge of client products/services
• Prepare complete and accurate work including notating accounts
• Respond to customer inquiries by referring to published materials or senior staff

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix is seeking a UPA Customer Care Specialist in Quezon City. The role interfaces with customers via inbound/outbound calls and online channels to deliver service and resolve routine problems.

You will greet customers professionally, clarify needs, and leverage knowledge of client products to provide accurate resolutions. Ideal candidates have a high school diploma with 3–6 months of experience, strong customer service orientation, and excellent communication skills.