Customer Care Specialist: Empathetic Support Pro

Concentrix; Quezon City; On-site; PHP 335,000 - 502,000; Full time

Job summary

Concentrix in Quezon City, Philippines is seeking a Customer Care Specialist to handle customer inquiries via calls or online channels, delivering service and resolving routine issues. The role emphasizes empathy, accurate documentation, and knowledge of client products and services.

The position requires a high school diploma with up to six months of relevant experience, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Skilled in multitasking; able to be flexible and adapt quickly.
• Tolerance for repetitive work in a fast-paced, high production environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone.
• Ability to rotate shifts, as needed.
• Based on location/program, additional experience/skills may be required.
• Job requirements may vary by country and will not contravene any local laws.

Responsibilities

• Interface with customers via inbound/outbound calls or online as required.
• Meet contractual KPIs and provide resolution to routine problems.
• Clarify requirements; use tools to provide appropriate resolution.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work notes in accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Refer inquiries to published materials or senior staff as needed.

Skills

Customer service orientation

Written communication

Verbal communication

PC skills

Multitasking

Teamwork

Patience

Flexibility

Attention to detail

Shift flexibility

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix in Quezon City, Philippines is seeking a Customer Care Specialist to handle customer inquiries via calls or online channels, delivering service and resolving routine issues. The role emphasizes empathy, accurate documentation, and knowledge of client products and services.

The position requires a high school diploma with up to six months of relevant experience, strong communication skills, and the ability to work in a fast-paced environment.