Customer Care Specialist: Empathy & Resolution

Concentrix; Davao City; Sur place; PHP 167 000 - 279 000; Plein temps

Résumé du poste

Concentrix in the Philippines is seeking a customer service representative to assist customers, resolve inquiries, and meet KPIs within a fast-paced call center.

We look for candidates with a high school diploma and 3–6 months of experience, strong communication skills, and the ability to multitask while working well in a team. Shift rotation may be required, and the role offers growth opportunities within a dynamic service environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Able to multitask, adapt to changes, and work in a fast-paced environment.
• Team player with capacity to work independently when needed.

Responsabilités

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and resolve with support tools.
• Listen attentively, show empathy, and build rapport with customers.
• Greet customers courteously following procedures.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and notation of accounts.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products or services where appropriate.
• Track, document, and retrieve information in call tracking database.
• Respond to inquiries by referencing published materials or more senior staff.

Connaissances

Customer service

Communication skills

Computer literacy

Teamwork

Multitasking

Formation

High school diploma

Outils

Call tracking system

Description du poste

Concentrix in the Philippines is seeking a customer service representative to assist customers, resolve inquiries, and meet KPIs within a fast-paced call center.

We look for candidates with a high school diploma and 3–6 months of experience, strong communication skills, and the ability to multitask while working well in a team. Shift rotation may be required, and the role offers growth opportunities within a dynamic service environment.