Customer Support Specialist: Fast, Empathetic Problem Solving

Accenture PLC; Taguig; On-site; PHP 167,000 - 279,000; Full time

Job summary

Accenture PLC in Taguig is seeking a Customer Service Associate to provide exceptional support across calls, chats, emails, and social media. You will resolve customer concerns, maintain quality documentation, and ensure compliance with SLAs while upholding a professional and empathetic service mindset.

Join a team focused on accurate issue resolution, strong customer relationships, and continuous learning through coaching and on‑the‑job training in a dynamic, fast-paced environment.

Qualifications

• No experience required.
• Standard Voice Profile preferred.

Responsibilities

• Provide customer service via call, web chat, social media, or email.
• Document and escalate incidents per SLAs and quality guidelines.
• Maintain professionalism, empathy, and accuracy in all interactions.

Skills

Standard Voice Profile

No experience required

Job description

Accenture PLC in Taguig is seeking a Customer Service Associate to provide exceptional support across calls, chats, emails, and social media. You will resolve customer concerns, maintain quality documentation, and ensure compliance with SLAs while upholding a professional and empathetic service mindset.

Join a team focused on accurate issue resolution, strong customer relationships, and continuous learning through coaching and on‑the‑job training in a dynamic, fast-paced environment.